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Feb
16
Where Can You Find Arcori Support Now?
Posted by Jackie McKinnon on 16 February 2024 03:43 PM

As noted in our previous announcements, our support has moved to a new site.

 

You can find the new portal at https://help.arcori.com/portal, or you can submit and respond to tickets via email to help@arcori.com.

 

If you haven't already been registered on the new site, you can email us (help@arcori.com) to initiate the process.

Thank you,

Arcori Support


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Sep
25
Arcori Support has fully transitioned to our new support site!
Posted by Jackie McKinnon on 25 September 2023 02:16 PM
As you are aware, Arcori made the organizational decision to update their aging Support System to a new, much improved and advanced Support System called Zoho.  This new system provides much more effective tools for Arcori to improve the Customer Support component of our business through:  
  • Better ticket processing
  • Individual and Team based views
  • Ability to distinguish between Support and Design Requests, 
  • Ability to see the status of a Design/Development Request,
  • Video Library
  • FAQ
  • Announcements

Over the past few months, Arcori has been rolling out this new system through individual client introduction meetings and related onboarding emails for existing Arcori Users.  This process continues, but we are at the stage where we have to terminate the old system and to focus on using the new system going forward. 

It is for this reason that I am advising that as of Friday October 13, the old system (Arcori.com/support) will cease to operate, and all users who haven’t already will be required to enroll and gather support through our new system (help.arcori.com/portal).

Our Support Team is prepared to assist in this transition. If you haven’t already enrolled in the new system or want a brief introductory meeting for your staff, please contact Support (help@arcori.com).  Our Team is looking forward to assisting you with new and improved tools to improve your Arcori User Experience.


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Jul
25
Arcori Support has moved!
Posted by Jackie McKinnon on 25 July 2023 08:30 AM

We have transitioned to a new system. At this time, you have access to your historical tickets on this site. 

If you haven't received an invitation to sign up, send us an email at help@arcori.com and we'll get you setup. We look forward to providing support on the new platform.

Be sure to check out the knowledgebase for access to how to documents, videos, FAQ, and release notes.


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