Built in Canada for social, affordable and public housing Client support portal
Arcori PM

Property management for social and affordable housing providers

Tenancies, RGI, finance, maintenance and program reporting in one system, for providers of every size. Cloud-based since 2014, on any device, with a new release every quarter.

Book a demo Key functionality
The Arcori PM dashboard: recurring work orders, budgets versus actuals, move-ins and move-outs outstanding, tasks and vacant units

Key functionality

Our integrated workflow follows the natural flow of housing operations, eliminating duplicate entry and ensuring records, reporting, and financials stay current.

Client management Receivables Payables Purchasing Maintenance Assets Budget Reporting Waitlist Tenant portal
Arcori PM at the centre of client management, receivables, purchasing, maintenance, budget, reporting, payables, waitlist and asset management

Housing & CRM management

Household correspondence — letters and PDF form generation Annual renewal process Arrears management: aging, notices, payment plans and escalation Move-ins and move-outs Monthly and yearly reporting Contact and relationship history on every household Tenant portal Applicant portal: one application for multiple properties and programs, with document upload and status

Property management

Occupancy and vacancy tracking User-defined fields on properties and units Building, unit and asset history Asset management with asset templates Unit turnover KPIs: time to ready and time to fill A range of property reports

Financials

All client financial transactions Accounts payable from purchase order to bill to cheque Customizable approval levels Property and program budgets EFT integration Bank reconciliations

Maintenance

Work orders, recurring work and preventative maintenance Full work order history by unit or property Asset, life safety and custom inspections Mobile work orders and inspections, signed off digitally by tenant and staff Customizable maintenance workflow Household chargebacks Purchase orders and vendors

Rent supplement

Landlords, agreements and supplement programs Portable housing benefit and direct-to-household supports Landlord and household payment generation Program budget tracking

Reporting & data

Formal and ad-hoc reports in Excel or PDF Housing, property, financial, work order, landlord and vendor reports Online payment systems and EFT banking Bulk billing feeds from utility providers Optional direct database access for BI tools

Programs supported

Social housing program rules are built into Arcori PM, not worked around in spreadsheets.

RGI

Rent-geared-to-income calculations on configurable formulas, including high-need, with annual reviews and each household’s history on the record.

Affordable and market

Affordable and market units managed alongside RGI, in the same portfolio and reports.

Rent Supplement and Portable Housing Benefit

Landlords, agreements and payment generation for both programs.

Rent supplement detail →

Funder reporting

Monthly and yearly program reports, exportable to Excel in the format your funder asks for.

British Columbia and Ontario

Ontario LTB notices and applications (N4, N5, L1 and more, in English or French) and BC Residential Tenancy Branch forms, filled from the tenancy record. BCNPHA members can access Arcori PM through BCNPHA’s member program.

Who uses Arcori PM

Non-profit housing providers, municipalities and regional governments, local housing corporations, Indigenous housing organizations, co-ops and property management firms.

Works for organizations of all sizes

From a single building to multiple properties and programs. Start with built-in letters and reports, then add approval levels and user-defined fields as you grow. Cloud-hosted, so there’s no server to maintain, and every department works from the same record.

Configured, not customized

Configurable from the ground up: your own preferences, user lists and custom fields — no code branch, no waiting on a release.

Start with built-in reports and letters, then adapt them to your organization's needs.

Managing properties and units in Arcori PM

Connected, and hosted in Canada

Household, property, financial and vendor records in one place, so every department works from the same record.

Maintenance tied to the books

Work orders and POs link to real AP bills, so repair costs and accounting agree.

Connects to your systems

REST APIs, file imports and exports, single sign-on with Microsoft Entra ID, and links to finance/ERP and document management systems.

Hosted in Canada

Tier 3 Canadian data centres, so your data stays in Canada.

Your own database

Each client has a separate, encrypted database with role-based access. A full copy is yours on request.

Integrates with Arcori PM

Arcori Waitlist

Applications move from the waitlist into tenancies without re-entering the household.

Arcori Waitlist →

Arcori IHS

If your housing administrator runs Arcori IHS, you work offers and submissions through its Housing Provider Portal.

Arcori IHS →

Tenant portal

Tenants view their information, submit and track maintenance requests, and read the notices and documents you post. Board members of co-ops and non-profits get a board area for documents and bill approvals.

Implementation and support

Set up with your team

Process review, configuration and a phased go-live. Core modules can be live in as little as a month; a full implementation typically takes 5 to 11 months, depending on scope.

Your data brought across

Households, properties, units, vendors and balances converted from your current system or from Excel templates.

Training for every role

Role-based training on every implementation, onsite or remote, with practice in the live system. Video and how-to guides on the support site.

Unlimited support

Submit tickets 24/7. They’re triaged by severity and escalated to product or technical staff. The support portal holds ticket history, help docs, FAQs and release notes. No extra cost.

Ask for a demonstration

Free, and specific to your programs and portfolio. Pricing is all-inclusive and set up front: licensing, hosting, maintenance, updates and unlimited support.

Contact sales